Unigens
Software development and casino expertise under one roof, with one purpose: to support better services and growth in the gaming industry.
Software development and casino expertise under one roof, with one purpose: to support better services and growth in the gaming industry.
The non-compromising casino management system
which makes your business run smoother.
We designed Revolution according to full-scale casino specifications,
which makes it comprehensive and easy to scale at the same time.
But “comprehensive”, we thought, shouldn’t become “complicated”.
So we developed Revolution based on 3 components,
providing different business perspectives to different business roles.
The venue staff gets the full solution as a local, resilient app, giving them full control over what’s happening in their location.
The management can track business performance in one or more locations through a lightweight mobile app, wherever they are.
Dedicated web service for real-time reporting to industry regulators, based on cloud technology. This service can also be used by the staff and management as a monitoring tool, on any computer connected to the internet.
Casino business means 24/7 activity.
Naturally, we are providing
24/7 support.
We answer questions about technical issues,
but we also help customers integrate Revolution with their businesses.
It can be about your relationship with regulators – moving, installing and approving new machines.
Or about a new marketing campaign – defining it, implementing benefits for players and conditions to win, getting the best results.
Or it can involve generating and understanding reports – refining business insights and putting them in a wider context based on Revolution Data.
Our support operators become close contacts to our customers, enabling Unigens to be a business partner for gaming venues.
Contact Us
Client contacts the technical support department through phone, email, Skype or WhatsApp
Operator
The call or message is received by one of the available operators
Identify
The problem is identified
Solve
The problem is solved
Solution
Problem solving is communicated to the client
Record
The problem or call is recorded in a database, visible to all other operators.
Connection
Connection to the remote server / cashdesk in the location
Inspection
Inspection of communications for SAS/NON-SAS modules
Initialization
Initialization of machines
Settings
Configuration of settings specific to every client
Registration
Registration of location in the cloud.ro platform
Testing
Functionality testing for the monitoring system
We are currently expanding our business both in Romania and abroad. So we expect these figures to keep growing.
Revolution is always growing, thanks to our partnership with Cloud Research Studio (CRS)
CRS innovation & Unigens implementation.
CRS is a research and development studio. They provide us with proprietary technology which our developers use to build Revolution and other products. This way, we stay focused on the entertainment business, while also working with state-of-the art tools.
Built on the Intema.BigData cloud platform
We provide cloud services through Intema.BigData, a CRS proprietary cloud platform currently used by clients throughout the world. This enables our customers to enjoy world-class security, scalability and reliability, while easily accessing data on any device.
Linking machines of any type to our software solution
Monitoring gaming equipment requires a hardware module installed into each registered machine. We produce and test our own modules, which ensures 100% alignment with the software solution. We also employ specialized technicians to ensure optimal connection, even in the case of legacy gaming systems.
Thinking ahead in the gaming industry
As we implement the next version of Revolution, our partners at CRS are already one step ahead, researching technologies for new features and products. These will enable improved player experiences, new touchpoints and marketing options, as well as more effective location management.
Book a meeting
Revolution is spreading.
Join other customers already enjoying its benefits.
Send us an email and we’ll get back to you.
Tel: +40 21 539 84 50
Nord City Tower
1/VII Bld. Pipera
Bucharest, ROMANIA